SHIPPING & RETURNS
Shipping is free (yay!) across Canada and USA.
CUSTOM / MADE TO ORDER
While we do our best to get your item to you as soon as possible, custom orders are placed on a wait list and can take up to 4-8 weeks to receive. Please give yourself plenty of time to order before your wedding date! If you need your item sooner, you may upgrade to a rush order (+$40 CAD) at checkout to skip the wait list and receive your Made-to-Order item within 10 business days.
READY TO SHIP
Ready-to-Ship items (such as crowns and sample veils) ship for free and take approximately 5-10 business days to receive.
Orders are non-refundable.
At Flavelle & Co, we do what we can to ensure that you and your purchase have a successful, long-lasting relationship. Each item is carefully handmade and inspected before we send it off to you. Due to the custom and one-of-a-kind nature of our items we cannot offer returns, but we will do our best to correct any serious issues. If your item arrives damaged, please contact us immediately so we can find an appropriate solution. If you have any questions or concerns regarding one of our products, let's chat first so no hearts are broken in the process!